Delete your Gym Tross account

App: Gym Tross (iOS and Android) Developer: D. Raj Gurung Contact: divy5831@gmail.com

You cannot delete your own account from inside the app, because accounts in Gym Tross are issued and controlled by the gym you work for or are a member of. There are two ways to have it removed.

Option 1 — ask your gym

Ask the gym’s owner or branch manager to remove your account. They can do this from the staff console. This is the fastest route and usually takes effect immediately.

Option 2 — email us

Email divy5831@gmail.com from the address your account uses, with the subject Delete my Gym Tross account, and include:

Your full name
The email address on the account
The name of your gym and, if you know it, the branch

We verify that the request comes from the account holder, notify the gym, and complete the deletion within 30 days of the request.

What is deleted

Your login credentials and authentication record
Your email address, phone number, date of birth, gender, address, and emergency contact details
Your member photo
Your personal profile on the gym’s member or staff list

Once deleted, you can no longer sign in, and the account cannot be restored.

What is kept, and why

Deleting an account does not erase the gym’s business records. The following are retained by the gym as financial and operational history, with your personal details detached from them:

Payment, refund, and collection records — retained as long as the gym’s own tax and accounting obligations require
Membership, renewal, freeze, and transfer history
Attendance and check-in counts

These records are kept because a business must be able to account for money it received and memberships it sold. They are held by the gym, which is the controller of that data; we hold them on the gym’s behalf.

If the whole gym closes its account

When a gym terminates its account with us, all of its data — including every member and staff record in it — is deleted within 90 days of the request.