Privacy policies and terms for apps by D. Raj Gurung
Contact: divy5831@gmail.com
We aim to reply within two business days.
Gym Tross has two sides in one app.
Staff — your gym’s owner or branch manager creates your account and sets your role, then you sign in with the email address they used. If you don’t have an account yet, ask them first — you cannot sign yourself up.
Members — your gym registers you and sends an invite email. Open the link on your phone, set a password, and you’re in. You cannot register yourself.
Check that you are using the email address your gym registered, and that you have a network connection. If you have never set a password, use the invite email your gym sent rather than the sign-in form.
Open the link on the phone that has Gym Tross installed, and tap it from the email app rather than pasting it into a browser. If it still opens a web page instead of the app, tell your gym — the link may have expired. They can resend it.
Use Forgot password on the sign-in screen. The reset email goes to the address your gym registered for you. If you no longer have access to that address, ask your gym to change it on your record first.
The build was packaged without its server settings. Contact us — this is not something you can fix from the device.
Grant the camera permission in Settings under Gym Tross. Make sure the code is in focus and the screen showing it is bright enough. If it still won’t read, look the member up by name or phone instead — check-in works the same way.
Grant the camera permission, or the photo library permission if you are picking an existing image. If you declined either earlier, re-enable it in your phone’s Settings under Gym Tross.
You are probably scoped to a branch with no data, or to no branch at all. Use the branch switcher at the top of the staff screens to pick the right branch. If the branch is right and the list is still empty, ask your manager to check that your account is assigned to that branch and that the branch has plans set up.
Payments are records, not edits — correct one with a refund or an adjustment rather than retyping it, so the collection sheet still balances. If you cannot do that from your role, ask your manager.
The app covers front-desk work: registration, check-in, payments, renewals, and the visitor log. Reporting, plan setup, staff management, and org settings live in the web console at app.lordofgyms.com.
Ask your gym’s owner or branch manager to remove you, or email us and we will action it within 30 days. See Account Deletion for what is deleted and what is retained as a business record.